Panasonic

Troubleshooting

character_bullet-largePower, Battery

character_bullet-largeRecording

character_bullet-largeVideo

character_bullet-largePlayback

character_bullet-largeMonitor/Viewfinder

character_bullet-largeFlash

character_bullet-largeWi-Fi Function

character_bullet-largeTV, PC, Printer

character_bullet-largeOthers


First, try out the following procedures.

If the problem is not resolved, it may be improved by selecting [Reset] (character_reference[Reset]) on the [Setup] ([Setting]) menu.


Power, Battery

The camera turns off automatically.

bullet02[Power Save Mode] is enabled. (character_reference[Power Save Mode])


The battery becomes flat too quickly.

bullet02When connected to Wi-Fi, the battery drains quickly.

Turn the camera off frequently such as by using [Power Save Mode] (character_reference[Power Save Mode]).


Recording

Recording stops before finishing. Cannot record. Cannot use some functions.

bullet02The temperature of the camera or card rises more readily in the following circumstances: when the ambient temperature is high; and during continuous use such as when recording high-definition video, taking burst pictures at high speed, or outputting via HDMI.

When the temperature of the camera or card rises, [icon_temperature-rise] appears blinking on the screen. If you continue to use the camera, a message indicating that the camera or card cannot be used is displayed on the screen and recording and HDMI output will be stopped. Wait for the camera or card to cool down and for the message indicating that they can be used again. When the message indicating that they can be used again is displayed, turn the camera off then on again.

  1. When recording with the camera mounted on a tripod, etc., you can set the temperature at which recording is stopped to a higher temperature. (character_reference[Thermal Management])


Cannot record images. The shutter will not operate immediately when the shutter button is pressed.

bullet02If [Focus/Shutter Priority] is set to [FOCUS], then recording will not take place until focus is achieved. (character_reference[Focus/Shutter Priority])


The recorded image is whitish.

bullet02Images may look whitish when the lens or image sensor gets dirty with fingerprints or similar.

If the lens is dirty, turn the camera off, then wipe the lens surface with a soft, dry cloth.

For information about how to clean the image sensor (character_referenceDirt on the Image Sensor)


The recorded image is too bright or dark.

bullet02Ensure AE Lock is not set where it is not appropriate. (character_referenceLocking Focus and Exposure (AF/AE Lock))


Multiple images are recorded at once.

bullet02When drive mode is set to [icon_burst1] (Burst Shot 1) or [icon_burst2] (Burst Shot 2), pressing and holding the shutter button will take burst pictures. (character_referenceSelecting the Drive Mode)

bullet02When [Bracketing] is set, then pressing the shutter button records multiple images while automatically changing the settings. (character_referenceBracket Recording)


The subject is not focused properly.

bullet02Confirm the following details:

– Is the subject outside of the focus range?

– Is [Shutter AF] set to [OFF]? (character_reference[Shutter AF])

– Is [Focus/Shutter Priority] set to [RELEASE]? (character_reference[Focus/Shutter Priority])

– Is AF Lock (character_referenceLocking Focus and Exposure (AF/AE Lock)) set where it is not appropriate?

– Is [Focus Limiter] set to [ON]? (character_reference[Focus Limiter])


Cannot focus or zoom with the lens.

bullet02Confirm the following details:

– Is “Lens” in [Lock Lever Setting] set to [icon_lock-lever-on]? (character_reference[Lock Lever Setting])

– Is [Focus Ring Lock] set to [ON]? (character_reference[Focus Ring Lock])


The recorded image is blurred. The image stabilizer is not effective.

bullet02The shutter speed will become slower and the image stabilizer function may not work properly when recording in dark places.

In these cases, use a tripod and the self-timer when recording.


The recorded image looks rough. Noise appears on the picture.

bullet02Try the following:

– Reduce the ISO sensitivity. (character_referenceISO Sensitivity)

– Increase [Noise Reduction] of [Photo Style] to the positive direction, or adjust each item other than [Noise Reduction] to the negative direction. (character_referenceAdjusting Image Quality)

– Set [Long Exposure NR] to [ON]. (character_reference[Long Exposure NR])

bullet02When the camera is used continuously, the temperature inside the camera may rise and this may cause lower image quality. We recommend turning off the camera whenever you are not actually recording.


The subject appears distorted on the image.

bullet02When a moving subject is recorded while using the following functions, the subject may appear distorted in the picture:

– [ELEC.]

– Video recording

This is a characteristic of the MOS sensor that is the image sensor of the camera, and is not a malfunction.


Striping or flicker may appear under lighting such as fluorescent or LED lighting.

gui_flicker

bullet02This is characteristic of MOS sensors which serve as the camera’s pickup sensors.

This is not a malfunction.

bullet02When using the electronic shutter (character_reference[Shutter Type]), lowering the shutter speed may reduce the effect of the horizontal stripes.

bullet02If flicker or horizontal stripes are noticeable when recording video, this can be mitigated by fixing the shutter speed.

Either set [Flicker Decrease (Video)] (character_reference[Flicker Decrease (Video)]), or fix the shutter speed with the [icon_mode-p-motion_table] mode (character_referenceCreative Video Mode).


Stripes appear in high ISO sensitivity.

bullet02Stripes may appear in high ISO sensitivity or depending on the lens you use.

Decrease the ISO sensitivity. (character_referenceISO Sensitivity)


The brightness or coloring of the recorded image is different from the actual scene.

bullet02When recording under lighting such as fluorescent or LED lighting, increasing the shutter speed may introduce slight changes to brightness or coloring.

These are a result of the characteristics of the light source and do not indicate a malfunction.

bullet02When recording subjects in extremely bright locations or recording under lighting such as fluorescent, LED, mercury, or sodium lighting, the coloring or screen brightness may change or horizontal striping may appear on the screen.


Bright spot not in subject is recorded.

bullet02Pixels may be missing from the image sensor.

Perform [Pixel Refresh]. (character_reference[Pixel Refresh])


Video

Cannot record videos.

bullet02Try again after either returning the [System Frequency] to the original setting or inserting another card.

bullet02When using a large capacity card, you may not be able to record for a while after turning on the camera.

bullet02There are [Rec. File Format] and [Rec Quality] that cannot be recorded to SD cards. Use CFexpress cards. (character_referenceMemory Cards That Can Be Used)


In videos, abnormal clicking and buzzing sounds are recorded. The recorded audio is very quiet.

bullet02Depending on the recording conditions or the lens used, the sound of aperture and focus actions may be recorded in videos.

You can set the focus operation during video recording to [OFF] in [Continuous AF] (character_reference[Continuous AF]).

bullet02Do not block the microphone hole during video recording.


An operation sound is recorded in a video.

bullet02We recommend setting the [icon_mode-p-motion_table] mode and recording with touch operation if you are bothered about the operation sounds during recording. (character_referenceOperations During Video Recording)


Playback

Cannot play back. There are no recorded pictures.

bullet02Folders and images processed on a PC cannot be played on the camera.

bullet02Some images are not displayed when the [Playback Mode] is set. Set to [Normal Play]. (character_reference[Playback Mode])

bullet02Videos recorded with a different [System Frequency] setting cannot be played back.

Return the [System Frequency] setting to the one you used during the recording. (character_reference[System Frequency])


Monitor/Viewfinder

The monitor/viewfinder turns off when the camera is turned on.

bullet02If no operations are performed during the set time period, [Auto LVF/Monitor Off] (character_reference[Auto LVF/Monitor Off]) is activated, and the monitor/viewfinder turns off.

bullet02When an object or your hand is positioned near the eye sensor, the monitor display may switch to the viewfinder display.


It may flicker for an instant or the brightness of the screen may change significantly for an instant.

bullet02This occurs when the shutter button is pressed halfway, or when the subject brightness changes, making the lens aperture change.

This is not a malfunction.


Unevenly bright parts or irregular colors appear on the viewfinder.

bullet02The viewfinder of the camera is built with OLED components. Screen burn-in may occur on the screen/viewfinder when a same image is displayed for a long period of time, but it does not affect the recorded images.


Updating of the information display on the screen is sometimes slow.

bullet02When using functions that put a burden on processing in the camera, updating of the information display on the screen may get slower, but this is not a malfunction. There will be no change to the images recorded.

Functions that put a burden on processing in the camera:

– [Rec Quality] with a high frame rate video exceeding a recording frame rate of 60.00p

– HDMI output

– Wi-Fi connection with a smartphone

– Tethered recording

Information displays that may get updated slower:

– [Time Code Display]

– [Sound Rec Level Disp.]

– AF area (while a subject is locked, while tracking a subject)

– Level gauge

– [Luminance Spot Meter], etc.


Flash

The flash does not fire.

bullet02The flash does not fire when using the following functions:

– Video recording

– [ELEC.]/[Silent Mode]

– High Resolution mode

– [Filter Settings]


Wi-Fi Function

A Wi-Fi connection cannot be established. Radio waves get disconnected. Wireless access point is not displayed.

General tips for using a Wi-Fi connection

bullet02Use within the communication range of the device to be connected.

bullet02Usage near devices that utilize the 2.4 GHz frequency such as microwave ovens and cordless telephones may result in the radio wave being lost.

Use the camera at a sufficient distance from these devices.

bullet02When the remaining battery level is low, it may not be possible to connect to or maintain communication with other devices.

(A message such as [Communication error] is displayed.)

bullet02If you place the camera on a metal table or shelf, the radio waves may be adversely affected. In such cases, you may not be able to establish a connection.

Move the camera away from the metal surface.


Wireless access point

bullet02Confirm that the connected wireless access point can be used.

bullet02Confirm the radio wave conditions of the wireless access point.

– Move the camera closer to the wireless access point.

– Change the location and angle of the wireless access point.

bullet02Depending on the wireless access point, the radio wave may not be displayed even though it is present.

– Turn off and then on the wireless access point.

– If the wireless channel of the wireless access point cannot be set automatically, manually set the channel supported by the camera.

– If the wireless access point SSID is set not to broadcast, it may not be detected.

Enter the SSID, and then connect. (character_referenceConnecting by Manual Input)

bullet02Depending on the wireless access point, connection may be automatically disconnected after specific time has passed.

Reconnect the connection again.


Cannot connect with a wireless access point.

bullet02The wireless access point information set on the camera is wrong.

Check the authentication type and encryption key. (character_referenceConnecting by Manual Input)

bullet02Radio waves from other devices may block the connection to a wireless access point.

Check the status of other devices that are connected to the wireless access point as well as the status of other wireless devices.


Wi-Fi connection on an iOS device fails.

bullet02Follow the message displayed to allow connection to the camera.

If you still cannot connect, select the SSID of the camera on the Wi-Fi setup screen of the smartphone to connect.

If the SSID is not displayed, turn off and on the camera, then perform the Bluetooth connection settings again.


Wi-Fi connection with a smartphone is not possible.

bullet02Change the access point to connect to in the smartphone Wi-Fi settings to the camera.


When trying to connect to a PC by Wi-Fi, this does not recognize the user name and password, and connection is not possible.

bullet02Depending on the version of the OS, there are two types of user account (local account/Microsoft account).

Ensure you use the local account user name and password.


The PC is not recognized when I use a Wi-Fi connection. The camera cannot be connected to the PC using the Wi-Fi function.

bullet02At the time of purchase, this camera is set to use a workgroup name of “WORKGROUP”.

If you have changed the workgroup name of the PC, this will not be recognized.

In the [Wi-Fi Setup] menu, [PC Connection], change the workgroup name of the PC to which to connect. (character_reference[PC Connection])

bullet02Check that the login name and password are correctly typed.

bullet02When the clock settings of the PC connected to the camera differs considerably from those of the camera, the camera cannot be connected to the PC depending on the OS.


Transmission of the image fails midway. Some images cannot be transmitted.

bullet02Is the size of the image too large?

– Reduce the image size at [Size] (character_reference[Size]), and then send.

– Transmit after dividing the video with [Video Divide] (character_reference[Video Divide]).

bullet02File format of the video that can be sent differs depending on the destination. (character_referenceImages That Can be Sent)


I have forgotten the password for the Wi-Fi.

bullet02In the [Setup] ([Setting]) menu, [Reset], reset network settings. (character_reference[Reset])

However, all information set in [Wi-Fi Setup] and [Bluetooth] will also be reset.


TV, PC, Printer

The TV images are displayed with gray bands.

bullet02Depending on the [Aspect Ratio], gray bands may be displayed on the top and bottom or the left and right of the images. You can change the band color in [Background Color(Playback)] in [HDMI Connection] of the [Setup] ([IN/OUT]) menu. (character_reference[Background Color(Playback)])


Images cannot be imported even when connected to a PC.

bullet02Set the [USB Mode] of the camera to [PC(Storage)]. (character_reference[USB Mode])

bullet02Turn the camera off and on.


Cannot print when the camera is connected to a printer.

bullet02Pictures cannot be printed using a printer that does not support PictBridge.

bullet02Set the camera’s [USB Mode] to [PictBridge(PTP)]. (character_reference[USB Mode])


Others

[icon_fan-notice] is displayed on the screen.

bullet02The fan has stopped. Turn off and on the camera. If the fan does not work after turning the camera off and then on again, consult the dealer.

bullet02The temperature of the camera will rise if you continue to use the camera with the fan stopped. Do not use over long periods of time.


An alarm sounds when the card door is opened.

bullet02An alarm may sound when a door is opened while writing to a card. Wait until writing finishes, then turn the camera off and remove the card.


When the camera is shaken, a rattling sound is heard from the camera.

bullet02The sound is caused by the in-body stabilizer. This is not a malfunction.


There is rattling noise from the lens when the camera is turned on or off, or when the camera is swung. There is a sound from the lens when recording.

bullet02This is the sound of the internal lenses moving or the aperture operating. It is not a malfunction.


An unreadable language was selected by mistake.

bullet02Reselect the language from the menu using the following procedure:

button_menu-set character_arrow [icon_setup-menu] character_arrow [icon_setup-others] character_arrow [icon_language] character_arrow Select desired language (character_reference[Language])


The camera becomes warm.

bullet02The camera surface and back of the monitor may become warm during use, but this does not indicate a problem with performance or quality.