Troubleshooting
First, try out the following procedures.
If the problem is not resolved, it may be improved by selecting [Reset] (
[Reset]) on the [Setup] ([Setting]) menu.
Power, Battery
The camera turns off automatically.
[Power Save Mode] is enabled. ([Power Save Mode])
The battery becomes flat too quickly.
When connected to Wi-Fi, the battery drains quickly.
Turn the camera off frequently such as by using [Power Save Mode] ([Power Save Mode]).
When [Continuous AF] is set to [MODE2], the battery drains faster. Battery consumption can be reduced by setting to [MODE1] or [OFF]. ([Continuous AF])
When the following functions are being used, power is supplied from the battery of this camera to the connected device, so the battery will be consumed faster:
– [USB-SSD]
– [Streaming] (when [Connection Method] in [Streaming] is set to [USB Tethering]/[LAN])
– [Tether(USB ethernet adaptor)] in [USB]
When not using these functions, set them to [OFF]. (Using an External SSD (Commercially Available), Streaming Function, Tethered Recording)
Recording
Recording stops before finishing. Cannot record. Cannot use some functions.
The temperature of the camera rises more readily in the following circumstances: when the ambient temperature is high, during continuous use such as when recording high-definition video, outputting via HDMI, or using the streaming function. When the temperature of the camera rises, [
] appears blinking on the screen. If you continue to use the camera, a message indicating that the camera cannot be used is displayed on the screen and recording, HDMI output, and the streaming function will be stopped. Wait for the camera to cool down and for the message indicating that the camera can be used again. When the message indicating that it can be used again is displayed, turn the camera off then on again.
-
When recording with the camera mounted on a tripod, etc., you can set the temperature at which recording is stopped to a higher temperature. (
[Thermal Management])
Cannot record images. The shutter will not operate immediately when the shutter button is pressed.
If [Focus/Shutter Priority] is set to [FOCUS], then recording will not take place until focus is achieved. ([Focus/Shutter Priority])
The recorded image is whitish.
Images may look whitish when the lens or image sensor gets dirty with fingerprints or similar.
If the lens is dirty, turn the camera off, then wipe the lens surface with a soft, dry cloth.
For information about how to clean the image sensor (Dirt on the Image Sensor)
The recorded image is too bright or dark.
Ensure AE Lock is not set where it is not appropriate. (Locking Focus and Exposure (AF/AE Lock))
Multiple images are recorded at once.
When drive mode is set to [
] (Burst Shot 1) or [
] (Burst Shot 2), pressing and holding the shutter button will take burst pictures. (Selecting the Drive Mode)
When [Bracketing] is set, then pressing the shutter button records multiple images while automatically changing the settings. (Bracket Recording)
The subject is not focused properly.
Confirm the following details:
– Is the subject outside of the focus range?
– Is [Shutter AF] set to [OFF]? ([Shutter AF])
– Is [Focus/Shutter Priority] set to [RELEASE]? ([Focus/Shutter Priority])
– Is AF Lock (Locking Focus and Exposure (AF/AE Lock)) set where it is not appropriate?
– Is [Focus Limiter] set to [ON]? ([Focus Limiter])
– Is [AF Micro Adjustment] set? ([AF Micro Adjustment])
Cannot focus or zoom with the lens.
Confirm the following details:
– Is [Focus Ring Lock] set to [ON]? ([Focus Ring Lock])
The recorded image is blurred. The image stabilizer is not effective.
The shutter speed will become slower and the image stabilizer function may not work properly when recording in dark places.
In these cases, use a tripod and the self-timer when recording.
The recorded image looks rough. Noise appears on the picture.
Try the following:
– Reduce the ISO sensitivity. (ISO Sensitivity)
– Increase [Noise Reduction] of [Photo Style] to the positive direction, or adjust each item other than [Noise Reduction] to the negative direction. (Adjusting Image Quality)
– Set [Long Exposure NR] to [ON]. ([Long Exposure NR])
When the camera is used continuously, the temperature inside the camera may rise and this may cause lower image quality. We recommend turning off the camera whenever you are not actually recording.
The subject appears distorted on the image.
When a moving subject is recorded while using the following functions, the subject may appear distorted in the picture:
– [ELEC.]
– Video recording
This is a characteristic of the CMOS sensor that is the image sensor of the camera, and is not a malfunction.
Striping or flicker may appear under lighting such as fluorescent or LED lighting.
This is characteristic of CMOS sensors which serve as the camera’s pickup sensors.
This is not a malfunction.
When using the electronic shutter ([Shutter Type]), lowering the shutter speed may reduce the effect of the horizontal stripes.
If flicker or horizontal stripes are noticeable when recording video, this can be mitigated by fixing the shutter speed.
Either set [Flicker Decrease (Video)] ([Flicker Decrease (Video)]), or fix the shutter speed with the [
]/[S&Q] mode (Recording Modes Specifically for Video (Creative Video/S&Q)).
Stripes appear in high ISO sensitivity.
Stripes may appear in high ISO sensitivity or depending on the lens you use.
Decrease the ISO sensitivity. (ISO Sensitivity)
The brightness or coloring of the recorded image is different from the actual scene.
When recording under lighting such as fluorescent or LED lighting, increasing the shutter speed may introduce slight changes to brightness or coloring.
These are a result of the characteristics of the light source and do not indicate a malfunction.
When recording subjects in extremely bright locations or recording under lighting such as fluorescent, LED, mercury, or sodium lighting, the coloring or screen brightness may change or horizontal striping may appear on the screen.
Bright spot not in subject is recorded.
Pixels may be missing from the image sensor.
Perform [Pixel Refresh]. ([Pixel Refresh])
Video
Cannot record videos.
Try again after either returning the [System Frequency] to the original setting or inserting another card.
When using a large capacity card, you may not be able to record for a while after turning on the camera.
In videos, abnormal clicking and buzzing sounds are recorded. The recorded audio is very quiet.
Depending on the recording conditions or the lens used, the sound of aperture and focus actions may be recorded in videos.
You can set the focus operation during video recording to [OFF] in [Continuous AF] ([Continuous AF]).
Do not block the microphone hole during video recording.
An operation sound is recorded in a video.
We recommend setting the []/[S&Q] mode and recording with touch operation if you are bothered about the operation sounds during recording. (Operations During Video Recording)
Playback
Cannot play back. There are no recorded pictures.
Folders and images processed on a PC cannot be played on the camera.
Some images are not displayed when the [Playback Mode] is set. Set to [Normal Play]. ([Playback Mode])
Videos recorded with a different [System Frequency] setting cannot be played back.
Return the [System Frequency] setting to the one you used during the recording. ([System Frequency])
Monitor/Viewfinder
The monitor/viewfinder turns off when the camera is turned on.
If no operations are performed during the set time period, [Auto LVF/Monitor Off] ([Auto LVF/Monitor Off]) is activated, and the monitor/viewfinder turns off.
When an object or your hand is positioned near the eye sensor, the monitor display may switch to the viewfinder display.
It may flicker for an instant or the brightness of the screen may change significantly for an instant.
This occurs when the shutter button is pressed halfway, or when the subject brightness changes, making the lens aperture change.
This is not a malfunction.
Unevenly bright parts or irregular colors appear on the viewfinder.
The viewfinder of the camera is built with OLED components. Screen burn-in may occur on the screen/viewfinder when a same image is displayed for a long period of time, but it does not affect the recorded images.
Updating of the information display on the screen is sometimes slow.
When using functions that put a burden on processing in the camera, updating of the information display on the screen may get slower, but this is not a malfunction. There will be no change to the images recorded.
Functions that put a burden on processing in the camera:
– [Rec Quality] with a high frame rate video exceeding a recording frame rate of 60.00p
– HDMI output
– [Streaming]
– Wi-Fi connection with a smartphone
– Tethered recording
Information displays that may get updated slower:
– [Time Code Display]
– [Sound Rec Level Disp.]
– [Luminance Spot Meter], etc.
Flash
The flash does not fire.
The flash does not fire when using the following functions:
– Video recording
– [ELEC.]/[Silent Mode]
– High Resolution mode
– [Filter Settings]
Wi-Fi Function
A Wi-Fi connection cannot be established. Radio waves get disconnected. Wireless access point is not displayed.
General tips for using a Wi-Fi connection
Use within the communication range of the device to be connected.
Usage near devices that utilize the 2.4 GHz frequency such as microwave ovens and cordless telephones may result in the radio wave being lost.
Use the camera at a sufficient distance from these devices.
When the remaining battery level is low, it may not be possible to connect to or maintain communication with other devices.
(A message such as [Communication error] is displayed.)
If you place the camera on a metal table or shelf, the radio waves may be adversely affected. In such cases, you may not be able to establish a connection.
Move the camera away from the metal surface.
Wireless access point
Confirm that the connected wireless access point can be used.
Confirm the radio wave conditions of the wireless access point.
– Move the camera closer to the wireless access point.
– Change the location and angle of the wireless access point.
Depending on the wireless access point, the radio wave may not be displayed even though it is present.
– Turn off and then on the wireless access point.
– If the wireless channel of the wireless access point cannot be set automatically, manually set the channel supported by the camera.
– If the wireless access point SSID is set not to broadcast, it may not be detected.
Enter the SSID, and then connect. (Connecting by Manual Input)
Depending on the wireless access point, connection may be automatically disconnected after specific time has passed.
Reconnect the connection again.
Cannot connect with a wireless access point.
The wireless access point information set on the camera is wrong.
Check the authentication type and encryption key. (Connecting by Manual Input)
Radio waves from other devices may block the connection to a wireless access point.
Check the status of other devices that are connected to the wireless access point as well as the status of other wireless devices.
Wi-Fi connection on an iOS device fails.
Follow the message displayed to allow connection to the camera.
If you still cannot connect, select the SSID of the camera on the Wi-Fi setup screen of the smartphone to connect.
If the SSID is not displayed, turn off and on the camera, then perform the Bluetooth connection settings again.
Wi-Fi connection with a smartphone is not possible.
Change the access point to connect to in the smartphone Wi-Fi settings to the camera.
When trying to connect to a PC by Wi-Fi, this does not recognize the user name and password, and connection is not possible.
Depending on the version of the OS, there are two types of user account (local account/Microsoft account).
Ensure you use the local account user name and password.
The PC is not recognized when I use a Wi-Fi connection. The camera cannot be connected to the PC using the Wi-Fi function.
At the time of purchase, this camera is set to use a workgroup name of “WORKGROUP”.
If you have changed the workgroup name of the PC, this will not be recognized.
In the [LAN / Wi-Fi Setup] menu, [PC Connection], change the workgroup name of the PC to which to connect. ([PC Connection])
Check that the login name and password are correctly typed.
When the clock settings of the PC connected to the camera differs considerably from those of the camera, the camera cannot be connected to the PC depending on the OS.
Transmission of the image fails midway. Some images cannot be transmitted.
Is the size of the image too large?
– Reduce the image size at [Size] ([Size]), and then send.
– Transmit after dividing the video with [Video Divide] ([Video Divide]).
File format of the video that can be sent differs depending on the destination. (Images That Can be Sent)
I have forgotten the password for the Wi-Fi.
In the [Setup] ([Setting]) menu, [Reset], reset network settings. ([Reset])
However, all information set in [LAN / Wi-Fi Setup] and [Bluetooth] will also be reset.
TV, PC
The TV images are displayed with gray bands.
Depending on the [Aspect Ratio], gray bands may be displayed on the top and bottom or the left and right of the images. You can change the band color in [Background Color(Playback)] in [HDMI Connection] of the [Setup] ([IN/OUT]) menu. ([Background Color(Playback)])
Images cannot be imported even when connected to a PC.
Set the [USB Mode] of the camera to [PC(Storage)]. ([USB Mode])
Turn the camera off and on.
Others
[
] is displayed on the screen.
The fan has stopped. Turn off and on the camera. If the fan does not work after turning the camera off and then on again, consult the dealer.
The temperature of the camera will rise if you continue to use the camera with the fan stopped. Do not use over long periods of time.
When the camera is shaken, a rattling sound is heard from the camera.
The sound is caused by the in-body stabilizer. This is not a malfunction.
There is rattling noise from the lens when the camera is turned on or off, or when the camera is swung. There is a sound from the lens when recording.
This is the sound of the internal lenses moving or the aperture operating. It is not a malfunction.
An unreadable language was selected by mistake.
Reselect the language from the menu using the following procedure:
[
] [
] [
] Select desired language ([Language])
The camera becomes warm.
The camera surface and back of the monitor may become warm during use, but this does not indicate a problem with performance or quality.