Frequently asked questions
Connections with external devices
It is not a malfunction in following cases
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The lens, the viewfinder or LCD monitor fog up. |
This is due to condensation. This is not a malfunction. ( |
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The unit clatters when tilted forward/backward. |
Due to the construction of the unit section, some parts make a clattering sound when the power is turned off. This is not a malfunction. |
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A short click sound occurs when the power is turned on. |
This is an initial operation of the startup of the lens of the camera. This is due to the camera mechanism and is not a malfunction. |
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Object seems to be warped. |
Object seems to be warped slightly when the object moves across the image very fast, but this is because the unit is using MOS for the image sensor. This is not a malfunction. |
Power supply/Battery
What is the power supply voltage supported by the supplied AC adaptor?
AC 100 V-240 V
Can the supplied AC adaptor be used while the battery is attached?
It can be used. The power supply automatically switches to the AC adaptor when you connect an AC adaptor.
The power status display in the LCD monitor will change from the 
mark to the 
mark.
This unit cannot be turned on. This unit does not stay on long enough. Battery runs down quickly.
Charge the battery again to ensure it is sufficiently charged. (
Charging the battery)
In cold places, the battery using time becomes shorter.
The battery has a limited life. If the operating time is still too short even after the battery is fully charged, the battery has worn out and needs to be replaced.
This unit cannot be operated though it is turned on.
Remove the power supply (the battery or the AC adaptor), and connect it again after approximately 1 minute. (Conducting the above operation while the memory card is being accessed may damage the data on the media.)
If normal operation is still not restored, detach the power connected, and consult the dealer who you purchased this unit from.
[PLEASE TURN UNIT OFF, THEN TURN ON AGAIN.] is displayed.
The unit has automatically detected an error. Restart the unit by turning off and on.
The unit will be turned off in about 1 minute if the unit is not turned off and on.
Repair is needed if it is repeatedly displayed even if it is restarted. Detach the power connected, and consult the dealer who you purchased this unit from. Do not attempt to repair the unit by yourself.
Can the battery that was used in the previous models used?
It is recommended to use the following Panasonic genuine batteries.
– AG-VBR59 (supplied/optional, 7.28 V, 5900 mAh)
– AG-VBR89 (optional, 7.28 V, 8850 mAh)
– AG-VBR118 (optional, 7.28 V, 11800 mAh)
Memory card
If the SD card is inserted in this unit, it is not recognized.
The memory card to use with the unit should always be formatted on the unit.
The memory card formatted on a computer cannot be used in the unit.
Indication
Function display (Remaining Display, Counter Display, etc.) is not displayed.
Press the <DISP/MODE CHK> button.
Check the menu settings in the [VIDEO OUT/LCD/VF] menu 
[INDICATOR].
Press the <COUNTER> button to switch the counter display.
Shooting
The focus is not adjusted automatically.
Is the manual focus mode set? Set the auto focus mode to adjust the focus automatically.
Are you shooting in conditions which focusing is difficult with the auto focus mode? Auto focus has trouble focusing under certain conditions. In this case, the manual focus mode can be used to focus the unit.
Under following conditions, focus may not be adjusted properly:
– Shooting subjects that is in long and short distances at the same time
– Shooting a subject through a dirty glass
– Shooting in a dark place
– With a glittering object nearby
– Shooting a fast-moving subject
– Shooting a low contrast subject
The unit arbitrarily stops recording.
When the recording format is set to MOV format/MP4 format, use SDXC memory cards. MOV format/MP4 format data cannot be recorded to SDHC memory cards.
Use the memory card with the required Speed Class in accordance with the recording bit rate. (Speed Class during shooting)
Audio cannot be recorded.
Audio cannot be recorded in the following cases. (
is displayed in the camera image screen.)
– When the variable frame rate recording function is enabled and the frame rate set is different from the frame rate of the recording format
– When the super slow recording function is enabled
– When the interval recording function is enabled
Color or brightness of the image changes, or you may see horizontal bars in the image. The LCD monitor flickers indoors.
Color or brightness of the image may change, or you may see horizontal bars in the image when the object is recorded under fluorescent light, mercury light or sodium light, etc., but this is not a malfunction.
Adjust using the following methods:
– Switch to auto shutter mode
– Adjust the shutter speed to 1/50, 1/60, or 1/100
– Adjusting with the synchro scan shutter speed
Playback
The clip cannot be played back.
The clip displaying 
in the thumbnail screen cannot be played back.
is displayed on following clips.
– A clip shot with other device, a clip edited by an editing software
– Corrupted clip
is displayed on the clip in the thumbnail screen for the clips with different system frequency. Change the system frequency.
The clip with different recording file format (MOV/MP4/AVCHD) is not displayed in the thumbnail screen. Change the recording file format.
The clip cannot be deleted.
Cancel the protect on the clip.
It may not be possible to delete clips that have displayed on them in the thumbnail screen.
Format the memory card if the clip is unnecessary.
All data recorded on the memory card will be deleted when it is formatted. Save the necessary data into a computer, etc.
Hot swap playback cannot be performed.
This unit does not support hot swap playback.
Connections with external devices
A TV/external monitor is properly connected, but images do not appear. Images are stretched vertically.
Read the operating instructions for the TV/external monitor, and switch the input to suit the terminal connected.
Depending on the cable you have used to connect the TV/external monitor, change the settings on this unit. ([VIDEO OUT SEL], [OUT FORMAT])
Images and audio not being output even when the TV/external monitor is connected to this unit with an HDMI cable.
Check if the HDMI cable is connected correctly.
Insert the HDMI cable all the way in.
If the memory card is inserted in another device, it is not recognized.
Check that the device is compatible with the capacity or type of memory card (SDHC Memory Card/SDXC Memory Card) that you inserted. Refer to the operating instructions of the device for details.
When connected by the USB cable, this unit is not detected by the other devices.
When connected to other devices using the battery, reconnect using the AC adaptor.
Computers
When connected by the USB cable, this unit is not detected by the computer.
After re-inserting the memory card into the unit, reconnect the USB cable.
Select another USB terminal on the computer.
Check the operating environment. (Operating environment (mass storage))
Connect the USB cable again after restarting the computer and turning on this unit again.
When the USB cable is disconnected, an error message will appear on the computer.
To disconnect the USB cable safely, double-click the 
icon in the task tray and follow the instructions on the screen.
Others
Which lens filters can be attached?
67 mm diameter filters can be attached.
If AVCHD scenes do not change smoothly when played back on another device
In the following cases, when multiple clips are played back in succession, images may pause for a few seconds when changing between clips.
The smoothness of playback of successive clips depends on the device used for playback. Depending on the device used for playback, images may pause for a moment even when the following conditions do not apply.
When clips recorded successively that exceed 4 GB are played back on other devices, the images may pause for a moment every 4 GB.
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Principal reasons for not playing back smoothly |
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