Table of contents
Before requesting service, please perform the following steps.
Do you have the latest firmware installed?
Panasonic is constantly improving the unit’s firmware to ensure that our customers are enjoying the latest technology. 
“Firmware updates”
Make the following checks and visit our website for more information.
Or visit our website to find a service center.
You can find a service center near you easily on our website.
Contact Customer Service via the web at:
The following do not indicate a problem with this unit:
Image disturbance during search.
Disconnect the AC adaptor, wait 1 minute, then reconnect the AC adaptor.
To return to the factory preset.
Select “Yes” in “Restore Default Settings” in the Setup menu. “Restore Default Settings”
To return all settings to the factory preset.
Press and hold [OK], the blue button and the yellow button on the remote control at the same time for more than 5 seconds.
INFO LED and POWER LED start to flash, and “00RET” is displayed on the screen.
Press [
] (right) repeatedly on the remote control until “08FIN” is displayed on the screen.
Press and hold [OK] for more than 5 seconds.
The remote control does not work properly.
Change the batteries in the remote control. [Refer to “Accessories” in “Owner’s Manual (Essential Information)”]
The remote control and this unit are using different codes. Turn on this unit by using the standby/on switch on this unit, and check “Remote control 
”, which is displayed on the screen when you press a button on the remote control. Press and hold [OK] and the displayed number (“”) for more than 5 seconds.
The TV tuner mode is not displayed when the TV is switched on.
This phenomenon may occur, depending on the TV setting, when “Quick Start” is set to “On”.
Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
The ratings level returns to the factory preset.
Press and hold [OK], the blue button and the yellow button on the remote control at the same time for more than 5 seconds.
INFO LED and POWER LED start to flash, and “00RET” is displayed on the screen.
Press [] (right) repeatedly on the remote control until “03 VL” is displayed on the screen.
This unit does not recognize the USB connection correctly.
Disconnect and reconnect the USB cable. If it still does not recognize the connection, turn this unit off and on again.
USB devices may not be recognized by this unit when connected using the following:
If you connect USB HDD to this unit, use the USB cable that is supplied with the HDD.
The unit switches to standby mode.
This unit will automatically turn to standby mode after 30 minutes if it is inactive.
The images from this unit do not appear on the TV.
An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:
Press and hold [OK], the blue button and the yellow button on the remote control at the same time for more than 5 seconds.
INFO LED and POWER LED start to flash.
Press and hold [8] and the blue button on the remote control at the same time for more than 5 seconds.
Set the item again. “HDMI Resolution”
When Dolby Digital Plus audio is not output properly, select “Yes” in “Restore Default Settings” and make proper settings. “Restore Default Settings”
Video is not output in high-definition.
Confirm that “HDMI Resolution” in the Setup menu is set properly. “HDMI Resolution”
Is there a non-3D compatible amplifier/receiver connected between this unit and a TV? “Connecting to an amplifier/receiver”
Are the settings on this unit and the TV correct? “Enjoying 3D”
Is the amplifier/receiver that is connected between this unit and TV on?
A black band is displayed around the edge of the screen.
The aspect ratio of the screen is abnormal.
Confirm the “TV Aspect” is set properly. “TV Aspect”
Adjust the aspect setting on the TV.
Cannot hear the desired audio type.
Check the connections and the “Digital Audio Output” settings. “Connecting to an amplifier/receiver” “Digital Audio Output”
Still pictures (JPEG) do not play back normally.
The images that were edited on the PC, such as Progressive JPEG, etc., may not be played back.
I can’t connect to the network.
Confirm the network connection and settings. “Connecting to the network” “Easy Network Setting” “Network Settings”
There may be obstacles that prevent the unit from detecting your home network. Bring the unit and the wireless router closer to each other. This unit may be able to detect your network name “SSID”.
Check the operating instructions for each device and connect accordingly.
Confirm the network connection and settings. “Connecting to the network” “Easy Network Setting” “Network Settings”
When using wireless LAN connection, video from the DLNA Certified media server is not played back or video frames are dropped during playback.
Higher transfer rate router such as 802.11n (2.4 GHz or 5 GHz) wireless router may solve the problem. If you use 802.11n (2.4 GHz or 5 GHz) wireless router, it is necessary to set the encryption type to “AES”.
Simultaneous use with a microwave, cordless telephone etc. at 2.4 GHz may result in connection interruptions or other problems.
On the “Wireless Settings” screen “Wireless Settings”, the continuous lighting of at least 4 “Reception” indicators is the target for a stable connection. If 3 or fewer indicators are lit or the connection is being interrupted, change the position or angle of your wireless router and see if the connection state improves. If there is no improvement, connect to a wired network and perform the “Easy Network Setting” “Easy Network Setting” again.
