- 13. Materials
- Troubleshooting
- Recording
Cannot record videos.
When using a large capacity card, you may not be able to record for a while after turning on the camera.
Recording stops before finishing. Cannot use some functions.
Recording video requires a card of a supported Speed Class. Use a compatible card. (Memory Cards That Can Be Used)
In high ambient temperatures or if the camera is used for continuous recording, the temperature of the camera will rise. To protect the camera against a rise in temperature, after [
] is displayed, recording will be stopped. Wait until the camera cools down.
The recorded image is whitish.
Images may look whitish when the lens or image sensor gets dirty with fingerprints or similar. If the lens is dirty, turn the camera off, then wipe the lens surface with a soft, dry cloth. For information about how to clean the image sensor. (Dirt on the image sensor)
The recorded image is too bright or dark.
Ensure AE Lock is not set where it is not appropriate. (Locking Focus and Exposure (AF/AE Lock))
The subject is not focused properly.
Confirm the following details:
–Is the subject outside of the focus range?
–Is AF Lock (Locking Focus and Exposure (AF/AE Lock)) set where it is not appropriate?
The recorded image looks rough. Noise appears on the picture.
Try the following:
–Reduce the ISO sensitivity. (ISO Sensitivity)
–Increase [Noise Reduction] of [Photo Style] to the positive direction, or adjust each item other than [Noise Reduction] to the negative direction. (Adjusting Image Quality)
The subject appears distorted on the image.
When a moving subject is recorded, the subject may appear distorted in the picture.
This is a characteristic of the MOS sensor that is the image sensor of the camera, and is not a malfunction.
Striping or flicker may appear under lighting such as fluorescent or LED lighting.
This is characteristic of MOS sensors which serve as the camera’s pickup sensors. This is not a malfunction.
If flicker or horizontal stripes are noticeable when recording video, this can be mitigated by fixing the shutter speed.
You can fine-adjust the shutter speed with [Synchro Scan]. ([Synchro Scan])
Stripes appear in high ISO sensitivity.
Stripes may appear in high ISO sensitivity or depending on the lens you use.
Decrease the ISO sensitivity. (ISO Sensitivity)
The brightness or coloring of the recorded image is different from the actual scene.
When recording under lighting such as fluorescent or LED lighting, increasing the shutter speed may introduce slight changes to brightness or coloring. These are a result of the characteristics of the light source and do not indicate a malfunction.
When recording subjects in extremely bright locations or recording under lighting such as fluorescent, LED, mercury, or sodium lighting, the coloring or screen brightness may change or horizontal striping may appear on the screen.
Bright spot not in subject is recorded.
Pixels may be missing from the image sensor. Perform [Pixel Refresh]. ([Pixel Refresh])
It may flicker for an instant or the brightness of the screen may change significantly for an instant.
This occurs when the subject brightness changes, making the lens aperture change. This is not a malfunction.
In videos, abnormal clicking and buzzing sounds are recorded. The recorded audio is very quiet.
Depending on the recording conditions or the lens used, the sound of aperture and focus actions may be recorded in videos. You can set the focus operation during video recording to [OFF] in [Continuous AF] ([Continuous AF]).
Do not block the microphone hole during video recording.
An operation sound is recorded in a video.
If the operation sound during recording bothers you, try the following:
–Record by operating the camera remotely (12. Remote Operations)
–Connect a remote control unit (commercially available) compatible with this unit to the [REMOTE] terminal to record.